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Delivery & Returns

Shipping Policy

Delivery times may vary but we guarantee that goods requiring embroidery and ordered for within the UK will be delivered within 3 weeks of approval. Goods not requiring embroidery will be delivered within 10 days. The delivery service used to get your order to you is dependent on its size, contents and your delivery address.

Returns Policy - Non Faulty Returns

Items that have been embroidered can only be exchanged or refunded if the material or product is faulty. Items can be returned within 14 days, unused, in its original packaging, in a re-saleable condition and with a completed returns form. We will be happy to refund you in full. Please email info@middlemissembroidery.co.uk for a returns form and allow up to 14 working days for refunds to be processed. Returns should be sent to:

Returns
Ian Middlemiss Embroidery LTD
Bankend Industrial Estate
Jedburgh
Roxburghshire
TD8 6ED

If the goods you receive are not what you ordered, the cost of returning your order will be credited back you.

Faulty Returns

If the goods you receive are faulty, we will refund the cost of returning them in full. Before returning a faulty item please email info@middlemissembroidery.co.uk or call us on 01835 864043. Returns should be sent to:

Returns
Ian Middlemiss Embroidery LTD
Bankend Industrial Estate
Jedburgh
Roxburghshire
TD8 6ED

Please allow up to 14 working days for refunds to be processed.

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